Privacy Policy for Kookaburra Grounds
At Kookaburra Grounds, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your data when you interact with our online platform and services, including visiting our physical cafe, participating in community events, or engaging with our catering services.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Information You Provide Directly: This includes information you provide when you make a reservation, place an order (e.g., for catering or specialty coffee beans), sign up for our newsletter, register for a workshop, or contact us. This may include your name, email address, phone number, physical address, and payment information.
- Information Collected Automatically: When you visit our online platform, we may automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This is typically collected through cookies and similar tracking technologies.
- Transactional Information: Details related to purchases you make through our services, such as products or services acquired, and the date and time of the transaction.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide and manage the services you request, such as processing orders for coffee, meals, or catering, and managing workshop registrations.
- To communicate with you about your orders, bookings, inquiries, and to send you updates or promotional materials if you have opted in.
- To improve our services, products, and online platform, including understanding user preferences and market trends.
- To enhance your experience, customize content, and offer products or services that may be of interest to you.
- To administer our website, troubleshoot problems, and ensure the security of our systems.
- To comply with legal obligations and enforce our terms and conditions.
3. Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may disclose your information in the following circumstances:
- Service Providers: We may share information with third-party service providers who perform functions on our behalf, such as payment processing, website hosting, email delivery, and analytics. These providers are obligated to protect your information and use it only for the purposes for which it was provided.
- Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe it is necessary to protect the rights, property, or safety of Kookaburra Grounds, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
- With Your Consent: We may share your information with your explicit consent for any other purpose not covered in this policy.
4. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: The right to request access to the personal information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete personal information.
- Erasure: The right to request the deletion of your personal information under certain circumstances.
- Objection: The right to object to the processing of your personal information for certain purposes.
- Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Kookaburra Grounds
384 Chapel Street,
Prahran, VIC, 3181,
Australia